Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Introduction
Galaxy Advertising Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website galaxyadagency.com or use our digital marketing services.
This policy complies with UK GDPR, Facebook Business Policies, Google Ads Policies, and other applicable privacy laws. By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
- • Name and contact details (email, phone, address)
- • Business information (company name, website, industry)
- • Financial information (for payment processing)
- • Communication preferences and history
- • Marketing campaign requirements and objectives
Technical Information
- • IP address and device information
- • Browser type, version, and settings
- • Website usage data and analytics
- • Cookies and similar tracking technologies
- • Referral sources and campaign performance data
Advertising Platform Data
- • Google Ads account access and performance metrics
- • Facebook/Meta Ads campaign data and audience insights
- • TikTok Ads performance and demographic information
- • Third-party platform integrations and API data
- • Conversion tracking and attribution data
3. How We Use Your Information
Service Delivery
- • Create and manage advertising campaigns
- • Optimize performance and ROI
- • Provide reporting and analytics
- • Process payments and invoicing
- • Customer support and communication
Marketing & Communication
- • Send service updates and newsletters
- • Share industry insights and tips
- • Promote relevant services and offers
- • Conduct surveys and gather feedback
- • Event invitations and webinars
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Advertising Platforms: With Google, Facebook/Meta, TikTok, and other platforms to manage your campaigns
- Service Providers: With trusted third-party vendors who assist in service delivery
- Legal Compliance: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Never for Sale: We never sell your personal information to third parties
5. Cookies and Tracking Technologies
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand website usage and performance
Marketing Cookies
Used for advertising and campaign optimization
Your Control: You can control cookies through your browser settings or our cookie consent banner. However, disabling certain cookies may limit website functionality.
6. Your Rights (GDPR Compliance)
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing of your data
Data Portability
Receive your data in a portable format
Right to Restrict
Limit how we process your data
To exercise any of these rights, contact us at: privacy@galaxyadagency.com
7. Data Security and Retention
Security Measures
- • SSL encryption for data transmission
- • Secure cloud storage with access controls
- • Regular security audits and updates
- • Employee training on data protection
- • Two-factor authentication systems
Data Retention
- • Client data: Duration of service + 7 years
- • Marketing data: Until consent withdrawal
- • Website analytics: 26 months maximum
- • Financial records: 7 years (legal requirement)
- • Contact inquiries: 3 years maximum
8. Third-Party Services
Our services integrate with various third-party platforms. Each has its own privacy policy:
9. International Data Transfers
Some of our service providers are located outside the UK/EU. When transferring data internationally, we ensure adequate protection through:
- • Adequacy Decisions: Transfers to countries with adequate protection levels
- • Standard Contractual Clauses: EU-approved contract terms for data protection
- • Certification Schemes: Partners with recognized privacy certifications
- • Corporate Binding Rules: Internal data protection policies for multinational companies
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- • Post the updated policy on our website with a new "Last Updated" date
- • Notify you via email for significant changes if you're a client
- • Provide 30 days' notice for material changes affecting your rights
- • Maintain previous versions for your reference upon request
12. Contact Us
Questions About Privacy?
We're here to help with any privacy-related inquiries
Data Protection Officer
Postal Address
Galaxy Advertising Agency
Attn: Privacy Department
124 City Road
London, EC1V 2NX
United Kingdom
We aim to respond to privacy inquiries within 30 days as required by GDPR
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